Privacy Policy

Who we are

Upgrade Properties Limited is a real estate company registered in Ghana, providing property sales, rentals, development, investment advisory and property management services.

This policy explains how we handle personal information collected through our website, enquiry forms, WhatsApp and other channels.

Information we collect

Contact details you submit, such as your name, email address, telephone or WhatsApp number.

Property preferences you share with us, including location, property type, budget indications and timeline.

Technical information such as device type, browser and pages visited, collected through cookies and similar technologies.

How we use your information

To respond to enquiries, share pricing on request, arrange viewings and progress transactions.

To match you with suitable listings and to keep you informed about relevant properties where you have asked us to.

To meet legal, regulatory and anti-money-laundering obligations connected to property transactions.

Sharing your information

We share information only where necessary: with property owners or developers relevant to your enquiry, with legal and professional advisers acting on a transaction, and with service providers who host or support our systems.

We do not sell your personal information to third parties.

Data retention and security

We retain enquiry and transaction records for as long as necessary to serve you and to meet legal obligations.

Access to personal information is restricted to authorised staff, and our systems are protected by access controls and encryption in transit.

Your rights

You may request access to the personal information we hold about you, ask us to correct inaccuracies, or request deletion where we have no ongoing legal reason to retain it.

You can opt out of marketing communications at any time by replying to any message or contacting us directly.

Contact

For any privacy question or request, contact Upgrade Properties Limited through the details on our Contact page.